We are specialists in tackling the financial services industry and fighting on behalf of the consumer. We tackle every bank, building society and loan company to reclaim wasted insurance premiums and excessive charges. We also take on claims to the Financial Ombudsman Service at no extra charge. We make sure that we get back what is rightfully yours and we simply do not accept ‘fob off’ offers of compensation. We make sure that the awards are fair and that any interest due is calculated accurately.

We are regulated by the Ministry of Justice in respect of regulated claims management activities

If you feel that you have received bad advice from your lender you may wish to complain yourself. There are resources available online to assist you with dealing with this claim by yourself.

The complaints process can be quite involved and will require time and effort on your part to dig out the necessary information and present the relevant facts to the financial institutions.

People come to us to seek specialist assistance for various reasons. Some do not have the time and inclination to enter into a dispute with a large financial institution. The complaints process isn’t always straightforward and many times these financial institutions, rather than settling the case straight away, have allowed the case to go all the way to Court. In such cases, a straightforward complaint letter hasn’t been sufficient to pursue the claim successfully. We are also aware than in many cases, financial institutions have agreed to offer compensation but have either calculated it incorrectly or have agreed to pay back only part of the refund due. We will pursue the full amount on your behalf, with interest, and we will not be fobbed off with incorrect offers of redress.

All that we require from you is that you complete some simple forms to enable us to handle your claim on your behalf. We’ll do all the hard work for you so you can sit back and let us handle the complaint.