The Financial Ombudsman Service and PPI Claims
The Financial Ombudsman Service handles disputes between financial institutions and their customers. In order to bring a payment protection complaint to the Financial Ombudsman Service, you must first exhaust the internal complaints process of the company who advised you to take out the insurance. Once a final decision letter is issued, the claim can be prepared for submission to the FOS.
It is important to ensure that the FOS receives the relevant paperwork and statement of claim in a timely manner as there are deadlines for referring a case to them. It is also vital that all paperwork is complete and that no pertinent information has been left out, otherwise the FOS may return all the paperwork to you and ask you to resubmit the claim.
If your claim has been rejected and you are unsure what to do next, contact us for some advice and we’ll point you in the right direction. We can advise you on what to do next and if you feel that you simply do not wish to carry the fight further yourself, we can handle the whole process on your behalf, even if the claim has already been rejected.
