What information do we collect?
We collect information from you when you register on our website. When registering on our website, you may be asked to enter your personal details and contact information, including, but not limited to, your name, email address, postal address and telephone number.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To asess your potential claim:
We will never pass your details to any third party unconnected with your claim without your prior consent. In the event that you submit your personal details to us, you agree that we may share this information with any successors in title to our business. You also agree that we will share this information with banks, credit card providers, loan providers, the Financial Ombudsman Service, the Financial Services Compensation Scheme, or any other financial or legal body for the sole purpose of pursuing your claim. This includes referring your claim to an appointed Solicitor, where appropriate. We will also share this information with trusted third parties who assist us with operating our website and database system, as long as these parties agree to keep this information confidential.
To send periodic emails or SMS messages:
The email address and mobile phone number you provide may be used to send you information and updates pertaining to your claim, in addition to receiving occasional company news, updates, related product or service information.
How do we protect your information?
All personal details are kept on a secure server, accessed only by those authorised with special access rights to the systems. Information is accessed only by those who agree to keep this information confidential.
Retention of information
After you have provided your information, we may store this information in our database for as long as is necessary to pursue your claim. We may also store this information once the claim has been completed to enable us to offer any further services to you in the future.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Should we make changes to this policy, we will provide at least one month’s notice before making any changes.
We process all sensitive information in accordance with the Data Protection Act 1988. We are registered Data Controllers and our registration number is Z1211144. If you no longer wish to receive any communication from us, please contact us at the address below with your name, date of birth, email address and postcode. If you would like us to provide you with a copy of the information we hold about you, please send us a cheque for the amount of £10, stating your name, date of birth, and postcode and we will supply you with this information within 40 days of receipt of your payment and written request.
To contact us with any queries relating to information held about you, please write to us at the address below:
Crawley Business Centre